Refund policy

30-day money-back guarantee

We want you to love your Zivvo. If you're not satisfied, you can request a return within 30 days of receiving your order.

How to request a return

Email us at contacto.nottamx@gmail.com with your order number and the reason for your return. We'll reply within 2 business days with the return address and next steps. Items sent back without first requesting a return will not be accepted.

Return shipping costs

• Changed your mind: return shipping is paid by the customer. We recommend a trackable shipping service, as we can't refund items that don't reach us.
• Damaged, defective or wrong item: we cover everything. Contact us within 14 days of delivery with a photo and we'll send a replacement or a full refund at no extra cost — in most cases you won't need to send the item back.

Conditions

• The return must be requested within 30 days of delivery.
• The item must be returned complete, with all its accessories and, where possible, its original packaging.
• For hygiene reasons, please clean the device before sending it back.

Refunds

Once we receive and inspect your return, we'll refund the price of the product to your original payment method. Shipping to you was free, so there are no shipping charges to deduct. Please allow 5–10 business days for the refund to appear, depending on your bank.